Refund policy
Returns
PLEASE email customerservice@thetoollocker.com
- Return window is 30 days from receipt of the order
- A minimum 15% restocking fee will be applied to returns for refund after 30 days from receipt regardless of condition
- A full store credit may be an option in lieu of a restocking fee when applicable.
Refund Expectations
If you want to return any items from your order with The Tool Locker you must have a Return Authorization number generated. When you return an item, we generally offer a refund or store credit based upon the condition of the item, when the original order was placed, and how the item was purchased.
Here is chart below so you know what to expect for a refund.
|
Grade |
Parameters |
Refund % |
|
A |
No sign of use and it is in the original unopened/undamaged packaging |
100% |
|
B |
The item(s) is undamaged and unused but the package has been opened/damaged |
Refund - Minimum 15% restock fee |
|
C |
The item(s) is undamaged but shows signs of use. The package is opened/damaged |
Refund - Minimum 25% restock fee |
|
D |
The item(s) is undamaged but missing parts/ shows signs of use |
Refund - Minimum 25% restock fee plus replacement part cost |
|
F |
The item(s) are damaged/destroyed/used and cannot be repaired |
No Refund |
Refunds (when applicable)
- Once your return is received and inspected, we will send you an email:
- To notify you that we have received your returned item (allow 2 business days to process a return).
- We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What if I do not see my refund?
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@thetoollocker.com.
Return Shipping:
To return your product, you should send your product to:
2555 United Lane
Elk Grove Village IL 60007
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
