All orders placed Monday - Friday before 12 PM CST will be processed the same day. Any orders after 12 PM CST will be processed the following day. All orders placed on Saturday or Sunday will be processed Monday morning. Most products in stock will ship same day. Please allow between 7-10 days for your order to arrive. If tracking shows delivered check with your neighbors and please email us at customerservice@thetoollocker.com to begin an investigation.
Note: Some orders, especially those with different billing and shipping addresses, may be subject to further authorization. This will include a photo copy of the purchaser's license and purchasing credit card sent to our customer service team prior to the order shipping.
Covid-19 Notice:
Due to Covid-19 restrictions, some items that come factory direct may take a few extra business days before shipping. The Tool Locker strives to bring you the most up-to-date shipping information for your order, however, there are times we can not control long delays. We thank you for being patient during these unprecedented times.
Free Shipping:
Free ground shipping, when available, applies to most of the products and only to customers who live in the contiguous United States. If you place an order we will contact you with the additional charges before shipping your order.
On rare occasions a customer will live somewhere that our freight carriers do not provide service or there is an additional charge. If that happens we will contact you before your order is processed to discuss the different options that are available.
Small Package Shipments:
Our company uses a variety of different carriers to ship material. Your shipment may be sent UPS, FedEx, or USPS. We will choose the shipping service at our discretion. Shipments are sent signature required at our discretion.
UPS Ground Transit days
Items with this image require a freight truck to a commercially zoned address for delivery. The address must fit all of the following criteria for free shipping:
- Commercially zoned address
- Loading Dock
If you do not have an address that meets these requirements we can offer you
- Lift gate service is available for an additional fee. **Restrictions May Apply
- Pickup at nearest terminal call us at The Tool Locker for details 773-636-4512
- Shipping to a residential address is subject to additional shipping costs
Item Arrived Damaged
- If item(s) shipped freight appear damaged upon delivery please do not sign for package(s), please refuse delivery.
- Notify us at The Tool Locker 773-636-4512 immediately and we will start the process of rectifying the situation.
