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Missing part

I didn't open the package right a∑ay because I wasn't quite ready in the prep process. When I did open it I quickly realized it did not include a cutting wheel. I called the number I had, and left a detailed message and my phone number.
NO RESPONSE.
What do you call a RUBI Tile Cutter with no cutting wheel? A big red hunk of metal.
Because I'm getting no response I'll have to pay another $40 for one so I can do my job.
I can't say whether this is a good cutter or not, but I can vouch for the crappy service. Thanks for requesting my opinion.

Rubi Cyclone Tile leveling 1mm flat bases.

Theses worked as expected no problems with breaking them out after installation.

Painfully slow

MULTIDRILL Water Tank and Hose

Great little pump. Works well. But the little red plunger handle on top is very then and brittle. Mine disintegrated with in minutes of it's first use. Still I highly recommend this tool. It has cut my water usage down a lot and I think with it and the drill guide they have cut my drilling time down a lot. I'll drill up to hundred 1/4" or 5'16" holes in tile on a pair of public restrooms for stall partitions and accessories. These two tools are perfect for the job. Really beats starting a hole by holding the bit at an angle and having the bit skate across the wall. While you are trying to use a spray bottle (or drink bottle with a hole in the cap) to wet the bit.

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Raimondi Rubber Beating Block for Large Format Tile

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Raimondi Rubber Beating Block for Large Format Tile

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